BNET | Geoffrey James
There are ten fundamental laws that determine whether a customer will want to have a long-term relationship with you.
Here they are:
- LAW #1: Your customer wants to feel important.
- LAW #2: Your customer craves being appreciated.
- LAW #3: Your customer is NOT interested in you.
- LAW #4: Your customer seeks success and happiness.
- LAW #5: Your customer wants you to listen and understand.